Refund Policy

1. Free Plan

NerdCRM offers a free plan for up to 5 users. No payment is required for this plan, so no refund applies.

2. Paid Subscriptions

If you are on a paid subscription plan, the following refund terms apply:

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new paid subscriptions. If you are not satisfied with NerdCRM within the first 30 days of your initial purchase, you may request a full refund — no questions asked.

2.2 After the 30-Day Period

After the initial 30-day period, refunds are generally not provided for:

• Remaining time on a current billing period after cancellation.
• Subscription renewals (monthly or annual) that have already been charged.
• Downgrades to a lower-tier plan or the free plan.

We encourage you to cancel your subscription before the next billing cycle if you no longer wish to continue.

2.3 Exceptional Circumstances

We may, at our sole discretion, issue refunds outside the 30-day period in the following cases:

• Service outage: Prolonged or repeated outages that significantly impacted your ability to use the Service.
• Billing errors: Duplicate charges or incorrect amounts billed due to a technical error.
• Unauthorized charges: Charges made without your consent, subject to investigation.

3. How to Request a Refund

To request a refund, please contact us with the following information:

• Your registered email address.
• The date and amount of the charge.
• The reason for your refund request.

You can reach us at . We aim to respond to all refund requests within 3 business days.

4. Refund Processing

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method used for the purchase.
• Processing times vary depending on your payment provider, but typically take 5–10 business days to appear on your statement.
• Refunds are processed in the original currency of the transaction.

5. Cancellation

You may cancel your paid subscription at any time. Upon cancellation:

• You will continue to have access to paid features until the end of your current billing period.
• Your account will automatically revert to the free plan when the billing period ends.
• Your data will be preserved and accessible on the free plan, subject to free plan limitations.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or through the Service.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund, please contact us at: